IT SUPPORT PLANS

IT ESSENTIALS - PC

- Managed AntiVirus
- 10GB Offsite backup - for every 10 Covered Devices
- Remote Support\Access capabilities
- Daily Health Checks

IT ESSENTIALS SERVER

- 10GB Offsite Backup
- Daily Server Health Checks
- Online/Offline Checks
- Patch Management
- 24/7 Monitoring

IT LEVEL 1 SUPPORT PLAN

- Remote Access 24/7
- 24/7 Computer Monitoring
- 15 min - Phone/Remote/Drop Off Support
- Priority Scheduling

IT LEVEL 2 SUPPORT PLAN

- All Level 1 sevices and offerings + up to 30 min support/PC
- 10 GB Offsite Backup
- 8 hr response time NON CRITICAL, 2hr CRITICAL
- 10% Discount on Labor
- 1 hr on-site support for every 4 devices

IT LEVEL 3 SUPPORT PLAN

- All Level 1 and 2 services and offerings
- 15GB Offsite Backup
- 4 hr response time NON CRITICAL, 2hr CRITICAL
- Unlimited phone/remote/drop-off support
- 15% Discount on Labor
- 1 hr on-site support per device

LEVEL 1 SERVER
Managed AntiVirus

Enterprise Level AntiVirus protection for each Windows Based covered device.

Managed Image Backup - Desktop

Managed Image-based backup. Backs up entire system locally to another drive and to Cloud Storage. For Desktops Only.

SERVER SE

- Managed Image Based Backup
- Daily Server Health Checks
- Online/Offline Checks
- Patch Management
- 24/7 Monitoring
- 2hrs Support Each Month

DATTO ALTO WITH CLOUD PROTECT

1 Year Retention - MLT-ALTO500 - 00012e55b2bf

LEVEL 1 THIN CLIENT BLOCK

Level 1 monthly support for up to 4 thin client devices.

Sync Server

Includes 1 User, and up to 500GB of Cloud Space.