IT SUPPORT PLANS

IT ESSENTIALS - PC

- Managed AntiVirus
- 10GB Offsite backup - for every 10 Covered Devices
- Remote Support\Access capabilities
- Daily Health Checks

IT ESSENTIALS 2023

- Sentinel One
- Document Backup
- Remote Support\Access capabilities
- Daily Health Checks

IT ESSENTIALS SERVER

- 10GB Offsite Backup
- Daily Server Health Checks
- Online/Offline Checks
- Patch Management
- 24/7 Monitoring

MANAGED IT ESSENTIALS SECURITY PLUS CUSTOM

- 133 Devices
- IT Essentials Plan - Custom
- SentinelOne - 125 devices
- Microsoft 365 Backup - Up to 110
- Email Phishing & Security Training - Up to 80
- Managed Image Backup for 9 devices

IT LEVEL 1 SUPPORT PLAN

- Remote Access 24/7
- 24/7 Computer Monitoring
- 15 min - Phone/Remote/Drop Off Support
- Priority Scheduling

IT LEVEL 1- 2021 SUPPORT PLAN

- Remote Access 24/7
- 24/7 Computer Monitoring
- 15 min - Phone/Remote/Drop Off Support
- Priority Scheduling

IT LEVEL 1 - 2022 SUPPORT PLAN

- Remote Access 24/7
- 24/7 Computer Monitoring
- 15 min - Phone/Remote/Drop Off Support
- Priority Scheduling
- Managed EndPoint Security & AntiVirus

IT LEVEL 2 SUPPORT PLAN WITH EDR

- 8 hr response time NON CRITICAL, 2hr CRITICAL
- 30min phone/remote support
- 10% Discount on Labor
- 1 hr on-site support for every 4 devices
- Includes EDR

IT LEVEL 2 - 2021 SUPPORT PLAN

- All Level 1 sevices and offerings + up to 30 min support/PC
- 10 GB Offsite Backup
- 8 hr response time NON CRITICAL, 2hr CRITICAL
- 10% Discount on Labor
- 1 hr on-site support for every 4 devices

IT LEVEL 2 - 2022 SUPPORT PLAN

- All Level 1 sevices and offerings + up to 30 min support/PC
- 10 GB Offsite Backup
- 8 hr response time NON CRITICAL, 2hr CRITICAL
- 10% Discount on Labor
- 1 hr on-site support for every 4 devices
- Managed AntiVirus & EndPoint Security

IT LEVEL 3 SUPPORT PLAN

- All Level 1 and 2 services and offerings
- 15GB Offsite Backup
- 4 hr response time NON CRITICAL, 2hr CRITICAL
- Unlimited phone/remote/drop-off support
- 15% Discount on Labor
- 1 hr on-site support per device

LEVEL 1 SERVER
LEVEL 1 SERVER 2023
Managed AntiVirus

Enterprise Level AntiVirus protection for each Windows Based covered device.

Password Management - MyGlue

Password/Credential management. 1 Site User - Monthly

Managed Image Backup - Desktop

Managed Image-based backup. Backs up entire system locally to another drive and to Cloud Storage. For Desktops Only.

SERVER SE

- Managed Image Based Backup
- Daily Server Health Checks
- Online/Offline Checks
- Patch Management
- 24/7 Monitoring
- 2hrs Support Each Month

BMS

- (2) DELL POWEREDGE SERVERS
- (1) TRIPP LITE 12U WALL MOUNT RACK
- (1) TRIPP LITE RACK MOUNT UPS
- WINDOWS 2022 SERVER & 50 CALS
- WINDOWS 2022 RDS CALS - 50
- MICROSOFT SQL SERVER 2022 - UNLIMITED CALS
- 24/7 Monitoring
- WARRANTY & SUPPPORT

DATTO ALTO WITH CLOUD PROTECT

1 Year Retention - MLT-ALTO500 - 00012e55b2bf

DATTO SIRIS WITH CLOUD PROTECT

Infinite Retention - SIRIS4 6TB - With 6TB Cloud Protection

LEVEL 1 THIN CLIENT BLOCK

Level 1 monthly support for up to 4 thin client devices.

Sync Server

Includes 1 User, and up to 500GB of Cloud Space.

GRAPHUS PHISHING DEFENSE
IT Essentials 2024
SAAS BACKUP